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By understanding the role of rising electricity costs and building partnerships to handle electronic-waste (e-waste) collection and disposal processes, solution providers that still have a foot in hardware sales can distinguish themselves from competitors.
Although a small audience may seem less-threatening, you may have to work harder to keep its attention. Here's how.
Having a strong focus on customer experience is the "ultimate opportunity" for solution providers, not only to differentiate themselves but to drive profits for the long term, Joseph Michelli, consultant at The Michelli Experience, said in the opening keynote of XChange 2014 in San Antonio,...
Winning customer loyalty comes down to two simple sounding rules.