Am I not human? A call for criminal justice reform | Marlon Peterson

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For a crime he committed in his early twenties, the courts sentenced Marlon Peterson to 10 years in prison -- and, as he says, a lifetime of irrelevance. While behind bars, Peterson found redemption through a penpal mentorship program with students from Brooklyn. In this brave talk, he reminds us why we should invest in the humanity of those people society would like to disregard and discard.

Don't fear intelligent machines. Work with them | Garry Kasparov

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We must face our fears if we want to get the most out of technology -- and we must conquer those fears if we want to get the best out of humanity, says Garry Kasparov. One of the greatest chess players in history, Kasparov lost a memorable match to IBM supercomputer Deep Blue in 1997. Now he shares his vision for a future where intelligent machines help us turn our grandest dreams into reality.

Negotiation Skills: Ways to Use Power in a Negotiation

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Attempts to exercise power can backfire. As a negotiator, you must balance these three risks against the potential benefits of developing and exercising power.
The post Negotiation Skills: Ways to Use Power in a Negotiation appeared first on PON - Program on Negotiation at Harvard Law School.

How pollution is changing the ocean's chemistry | Triona McGrath

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As we keep pumping carbon dioxide into the atmosphere, more of it is dissolving in the oceans, leading to drastic changes in the water's chemistry. Triona McGrath researches this process, known as ocean acidification, and in this talk she takes us for a dive into an oceanographer's world. Learn more about how the "evil twin of climate change" is impacting the ocean -- and the life that depends on it.

Mediation Training: What Can You Expect?

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Organizations have long recognized the value of hiring professional mediators to help resolve disputes. More and more, managers have begun to also see value in securing mediation training for themselves and their employees. Although there are times when the services of an unbiased, professional mediator are needed, there may also be instances in which employees
The post Mediation Training: What Can You Expect? appeared first on PON - Program on Negotiation at Harvard Law School.

The self-healing letter of complaint

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You’ve been wronged. The service was terrible. You went unseen, disrespected and abused. You didn’t get your money’s worth. The software is sloppy, the people were rude, the entire experience was lousy. A letter to the organization is called for. At the very least, you’ll get an apology, some free samples, and maybe, just maybe, ... Read more

What Is Influence 2.0 And Why Is It Important In The Future Of CX?

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Before social media, before modern digital marketing and before DCX and digital transformation, I spent much of the late 90s and early 2000s studying and experimenting with online influence. In February of 1999, I opened a lab to test and learn and in the process, was one of the many contributors to shape the future of ... Read more

How to find a wonderful idea | OK Go

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Where does OK Go come up with ideas like dancing on treadmills, flying in zero gravity or constructing a warehouse-sized Rube Goldberg machine for their music videos? In between live performances of "This Too Shall Pass" and "The One Moment," lead singer and guitarist Damian Kulash takes us inside the band's creative process, showing us how to look for wonder and surprise.

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