10 Most Popular Ticket Management Vendors

T-4. HEAT Software

Seven percent of organizations surveyed by HDI use HEAT Software’s IT Service Management (ITSM) and Enterprise Service Management Platform.

The Milpitas, Calif.-based vendor – formerly known as FrontRange – has an ITSM offering that includes a help desk with an easy-to-use ticketing system, a service desk with management and configuration capabilities, a service management tool providing release, event and availability management, and 13 ITIL certifications.

HEAT’s Enterprise Service Management (ESM) platform allows solution providers to design, build and better support non-IT-based departments such as human resources, facilities, finance and customer service through a single application platform. The tool provides remote control, a service catalog, analytics, discovery and IT best practices.