10 Most Popular Ticket Management Vendors

T-6. Cherwell Software

Six percent of organizations surveyed by HDI use Cherwell Software’s Service Management platform for ticket management assistance.

The Colorado Springs, Colo.-based vendor’s Service Management software enables solution providers to implement and automate processes, enabling them to focus less on routine management and maintenance.

The platform is built on a modern metadata architecture and integrates easily with third-party applications.

Cherwell Service Management provides partners with service desk tools, a self-service portal, dashboards and reporting, metadata architecture, multi-sourcing service integration and discovery and inventory capabilities.

The platform enables the development of data-centric applications that share a data repository and utilize the same configuration tools. The channel can also use Cherwell’s tools to build custom applications on top of the platform.