10. Hewlett Packard Enterprise

Four percent of organizations surveyed by HDI use a ticket management solution from Hewlett Packard Enterprise, whose offerings include Service Manager, Service Desk, Service Center, Service Anywhere and legacy Peregrine products.

Palo Alto, Calif.-based HPE’s Service Anywhere and Service Manager service desk software quickly and efficiently handle change and incident management, bringing together a service desk, big data intelligence, a self-service portal, ITIL best practices, automated change management and mobile phone and tablet support.

The Service Management solutions leverage Big Data to help solution providers reduce tickets and accelerate service delivery while simplifying the control of service desk. The offerings allow partners to automate basic processes, the gathering of information and metrics, and the discovery and dependency mapping of IT configurations.