10 Most Popular Ticket Management Vendors

T-6. Salesforce.com

Six percent of organizations surveyed by HDI use Salesforce.com for incident management support.

The San Francisco-based cloud computing vendor derives most of its revenue from a customer relationship management (CRM) product, providing solution providers with an interface for case management and task management, as well as a system for automatically routing and escalating important events.

The Salesforce customer portal provides partners with analytical tools, the ability to track their own cases and access to end-user entitlement and contracts.

Salesforce’s CRM tool has more than 100,000 customers, and provides the channel with sales, service, data, marketing, community, analytics, application and Internet of Things (IoT) support through the cloud.