T-4. Atlassian

Seven percent of support organizations surveyed by HDI use Atlassian’s JIRA for incident management.

The London-based enterprise software vendor’s proprietary issue-tracking product provides bug tracking, issue tracking and project management functions, and is used by more than 25,000 customers across 122 countries. JIRA can help solution providers track new feature requests, system administrator tasks and Scrum tasks.

Jira allows partners to order user stories with drag-and-drop prioritization, get critical insight into agile processes through extensive reporting functionality, and add issue types, fields and workflows as business evolves.

Jira costs just $10 per month for firms with up to 10 users. The product costs $150, $450 and $1,500 each month for companies with 25, 100 and 2,000 users, respectively.