T-6. CA Technologies

Six percent of organizations surveyed by HDI use the Service Desk Manager from New York-based CA Technologies.

CA’s service desk software provides change management and automation through both on-premise and software-as-a-service (SaaS) delivery models aimed at reducing business costs and risk. Business value reports and dashboards can increase a solution provider’s visibility into IT service management, helping drive accountability, limit risk and align IT investment with business productivity goals.

Service Desk Manager features tight IT service desk integrations, unified self-service capabilities, a robust content management database and lifecycle management of hardware and software assets. It also offers mobile-optimized capabilities, pre-build “quick value” content for routine services and advanced reporting and dashboards for non-technical users.