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Ladder of Inference

by Gary CohenOrganizational psychologist Chris Argyris, a Harvard professor, uses what he calls the "Ladder of Inference" to explain how we take actions based upon beliefs--and how our beliefs, in turn, lead us to select observational data.The post Ladder of Inference appeared first on Elements of Leadership.

Dealing with Difficult People: Comcast and Its Critics

In our lives as business negotiators, there inevitably will be times when we feel angry, frustrated, and mistreated. At such times we face a choice between letting our negative feelings show, concealing them, or trying to channel them into positive change. Ample negotiation research has found that negotiators who show their anger tend to make greater gains than negotiators who seem happy or more neutral—as long as their anger seems genuine rather than contrived.

McAfee Overhauls Partner Program

McAfee is giving its aging partner program an overhaul to better reflect its partners’ purchasing behaviors and trends in the security industry, the company announced this week. The new Intel Security Partner Program will begin Jan. 1 and will feature simplified solution competencies, expanded training opportunities and additional specialization programs for partners.

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The Single Wringable Neck

by Gary CohenChances are you won't have to wring that neck either, since that person will know it is his responsibility to ensure the action is completed on time and well. If he encounters problems along the way, he will be more likely to address them immediately than wait until the reporting date. When its their neck on the line, people tend to take the right and necessary actions. The post The Single Wringable Neck appeared first on Elements of Leadership.

Negotiation Skills and Dealmaking: Committing to an Arbitrary Deadline

During the NBA’s 2011 lockout, NBA commissioner David Stern’s arbitrary deadlines may have done more harm than good. But he had more luck with an arbitrary deadline during the league’s previous lockout, which whittled the 1998–1999 NBA season down to 50 games per team, as Don A. Moore explained in a 2004 article for Negotiation. During that season, after six long months of heated bargaining, the players and owners remained far apart.

To Grade Or Not To Grade? That Is The Question!

Whether to grade student role-play performance, process and outcomes is a tricky question. Jim Lawrence, a long-time PON contributor, simulation author, attorney and practicing mediator with Frost Brown Todd LLC, recently shared his thoughts on the value and purpose of grading students participating in negotiation simulations.

Conflict Management and Negotiating When Pride is at Stake

The fallout from Iceland’s financial crisis offers a case study in dealing with those who have suffered a significant blow to their self-esteem. In late 2008, Iceland teetered on the edge of bankruptcy following the collapse of its three largest banks. Since becoming independent of the government in 2002, the banks had pursued a strategy of borrowing money abroad and offering high-interest loans to online lenders—a strategy that failed spectacularly when the global credit crisis hit.

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