Jim Sherriff (pictured) is the CEO of Tech Qualled, based in Fort Worth, Texas, an organization committed to vetting and training military veterans for careers in sales. He previously served in sales roles for Cisco, including senior vice president for its partner organization in the Americas. He also served as global vice president of Hewlett-Packard Consulting.
(NOTE: This story was originally posted to CRN.com Jan. 12.)
In a world in which hardware revenues are falling, solution provider DataXoom is helping the channel add lucrative mobility solutions and services to their repertoires via a new relationship with IT distributor Tech Data.
Service-level agreements have long served as the written commitment between a service-provider organization and its customer. The SLA essentially says "Here's what the customer is paying for; here's how the service provider will deliver it; and here's what the customer needs to do to help make it all happen."
If you want to succeed at managed services, providing good service at a reasonable price will win the day with many businesses, according to the results of an annual survey by a professional organization of CIOs.
And, of course, keeping their technology up and running will go a long way toward satisfying the customer.
(NOTE: This story was originally posted to CRN.com Jan. 4.)
Cloud services generated more sales last year than cloud infrastructure, driven by spectacular growth from the lower layers of the cloud stack, according to a Synergy Research Group report released this week.
Overall revenues across the six major cloud services and infrastructure segments evaluated by Synergy hit $148 billion in the four fiscal quarters ending in September, up 25 percent from $110 billion in the same period of 2015.