The last quarter-century in the technology industry provides more than a history lesson in how companies rise and how others fall. There are a few stories to tell of companies that have endured the many waves of change and are still standing today.
At a time when it seems no one can escape warnings about securing corporate information infrastructures from potential cyberattack, organizational complexity gets in the way of better security practices, according to a global survey by The Ponemon Institute and Citrix Systems.
As the year comes to an end and the fourth quarter closes, it’s only natural to take stock of our achievements together. More importantly, it’s time to go beyond that. After all, “business as usual” is a cliché for a reason—in my endless travels around the globe, I’m hearing that you, our IBM Business Partners, are just as excited as IBM about joining us on our journey into the Cognitive Era, where Watson and solutions based on Watson have begun to represent the future of meeting client demand.
Welcome to the new PartnerWorld program—redesigned and reinvigorated to make it easier than ever for IBM Business Partners to build expertise, deliver client value and be rewarded for their achievements.
Service-level agreements have long served as the written commitment between a service-provider organization and its customer. The SLA essentially says "Here's what the customer is paying for; here's how the service provider will deliver it; and here's what the customer needs to do to help make it all happen."