When Dealmaking Breaks Down, Take the High Road

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When a negotiation reaches an impasse, it can be tempting to use threats and punishment to try to coerce the other side into conceding. That may be happening in a dispute between Amazon and Hachette, one of the largest New York publishers, as reported in the New York Times.

In recent years, Amazon has been playing hardball in its contracts with publishers in an effort to raise profits. The online retailing behemoth’s share price has been falling, and analysts are issuing pessimistic earnings forecasts.

From thinking to tinkering: The grassroots of strategic information systems

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What follows is a long overdue summary of Ciborra (1992). I think it will have a lot of insight for how universities implement e-learning. The abstract for Ciborra (1992) is When building a Strategic Information. System (SIS), it may not be economically sound for a firm to be an innovator through the strategic deployment of […]

5 Ways to Drive Subscription Growth By Focusing On Customer Success

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The "subscription economy" is upon us. We’re all bought in. And while the extensive adoption of subscription models, especially software-as-a-service (SaaS) companies, has lowered the barrier to entry for customers, the barrier to exit has also been reduced. This means as a vendor in the subscription economy, you can no...

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