How to sell more managed services (Part 2 of 3: leveraging social media)

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Once upon a time cold calling was the number one technique for generating sales. It still works. But in today’s sales 2.0 environment, social media has emerged as a key success factor for engaging new prospects, demonstrating value, and getting sticky with new and current customers.

At the Met, Conflict Management in a Minor Key

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This spring, the Metropolitan Opera opened labor talks with the 16 unions representing its workers, whose contracts all expire at the end of July, the New York Times reports. Labor and management agree on one fundamental point—that the opera is struggling financially amid falling ticket sales, a depleted endowment, and growing expenses. Perhaps not surprisingly, however, they disagree on where needed budget cuts should come from.

TED: Anne Curzan: What makes a word “real”? - Anne Curzan (2014)

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One could argue that slang words like ‘hangry,’ ‘defriend’ and ‘adorkable’ fill crucial meaning gaps in the English language, even if they don't appear in the dictionary. After all, who actually decides which words make it into those vaulted pages? Language historian Anne Curzan gives a charming look at the humans behind dictionaries, and the choices they make on a constant basis.

What an Alarm Clock Taught Me About Long-forgotten Prospects and Clients

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I was recently sitting in my office, attempting to get some quality time focused on writing.
I know — seems crazy that I can find quality time to actually write, but I give it my best shot!
My office is quiet except for the occasional car driving by and the sound of my keyboard.
I was focused when all of a sudden, I hear this bizarre sound of a buzzer.  It starts, it stops, it starts again — each time a little louder and a little longer.  Initially, I pass it off as merely an alarm on a surge protector of some other electronic device.

Make Your Social Connections Count Or They Won’t Be Worth Counting ~via @InsideCXM

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  Whether you’re an individual or part of a brand, when it comes to business, it’s the conversations we have that make the difference, not how many acquaintances we have or the size of our contact list. Let’s say you are an individual who likes to attend networking functions. Does a desk drawer full of […]

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