Some negotiators make a strong impression through bold opening statements and mesmerizing presentations. Others sit back, closely observing their counterparts and gathering information before making any decisive moves.
German chancellor Angela Merkel is the latter type: quiet, watchful, and slow to act. Her style springs from many factors, writes George Packer in a profile of Merkel

Negotiators seeking to get beyond impasse sometimes assume that postponing the deadline for agreement will help them together. Our Negotiation Coach for this issue, Harvard Business School professor Francesca Gino, explains why this may not be the case.

Best practices from an unexpected source.

Only 23% of business partners rate IT’s strategic planning as effective. And, given the central role technology now plays in the world's companies, this is a more important problem than it's ever been. More and more CIOs are appointing an IT chief of staff to improve IT's strategy process, among other things.

Forrester Research has released a report detailing the exact impact of the Snowden revelations. The report queried 1,668 people who make IT related decisions in companies outside of the USA. The question Forrester posed was, "In the past year, has your company explicitly halted or reduced your spending with US-based companies for Internet-based services (e.g., cloud, online service/outsourcing) due to these security concerns?"read more