The mysterious world of underwater caves | Jill Heinerth

Cave diver Jill Heinerth explores the hidden underground waterways coursing through our planet. Working with biologists, climatologists and archaeologists, Heinerth unravels the mysteries of the life-forms that inhabit some of the earth's most remote places and helps researchers unlock the history of climate change. In this short talk, take a dive below the waves and explore the wonders of inner space.

Why great architecture should tell a story | Ole Scheeren

For architect Ole Scheeren, the people who live and work inside a building are as much a part of that building as concrete, steel and glass. He asks: Can architecture be about collaboration and storytelling instead of the isolation and hierarchy of a typical skyscraper? Visit five of Scheeren's buildings -- from a twisted tower in China to a floating cinema in the ocean in Thailand -- and learn the stories behind them.

Ten New Ways to Handle, “We’re all set”

Ten New Ways to Handle, “We’re all set”
By Mike Brooks, www.MrInsideSales.com
 
I receive emails from my readers all the time asking me how to handle various objections and resistance statements.  A common request I get is how to handle the initial resistance statement “We are all set.”  A variation of this is anything along the lines of:
 
“We are O.K. with our present system” 
OR 
“We’ve already got a company that handles that”
OR
“We’re fine for right now”
 

Let's design social media that drives real change | Wael Ghonim

Wael Ghonim helped touch off the Arab Spring in his home of Egypt ... by setting up a simple Facebook page. As he reveals, once the revolution spilled onto the streets, it turned from hopeful to messy, then ugly and heartbreaking. And social media followed suit. What was once a place for crowdsourcing, engaging and sharing became a polarized battleground. Ghonim asks: What can we do about online behavior now? How can we use the Internet and social media to create civility and reasoned argument?

Certification Enhances Value, Raises Profitability

Nowadays, an increasingly complex IT landscape—driven by mobile workforces, ubiquitous cloud computing, heightened security risks, and the rise of transformative technologies such as the Internet of Things (IoT) and Big Data—has joined forces with a highly competitive market to ratchet up the value of certifications.

I love being a police officer, but we need reform | Melvin Russell

We've invested so much in police departments as protectors that we have forgotten what it means to serve our communities, says Baltimore Police officer Lt. Colonel Melvin Russell. It's led to coldness and callousness, and it's dehumanized the police force. After taking over as district commander in one of Baltimore's toughest neighborhoods, Russell instituted a series of reforms aimed at winning back the trust of the community and lowering the violent crime rate. "Law enforcement is in a crisis," he says.

When Prospects Ask “What’s the Price?” Question

HOW DO YOU RESPOND TO CUSTOMERS WHO WANT TO KNOW YOUR PRICE RIGHT AWAY?
So… quick clarification question before giving my answer…
A) Is this a call-in and the prospect says, “What’s your best price”?
B) Is this a call-in and the prospect says, “I’m calling to get some pricing information on your XYZ”?
C) Is this a cold call and the prospect soon after your Opening Value Statement (what you say after “Hello, my name is…”) asked you about price?

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