Successes and Messes: From animosity to agreement

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Sometimes in negotiation, your most unlikely counterpart may turn out to be your most promising one. That’s what executive Joel Manby came to realize after becoming CEO of embattled theme-park operator SeaWorld in the spring of 2015.
Stormy seas
For more than two decades, the Humane Society of the United States and other activist groups had condemned
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Negotiation in the News: Dealing with an unpredictable counterpart

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Many negotiators swear by the element of surprise. When the New York Times asked Republican presidential candidate Donald Trump about China’s aggressive moves in the South China Sea, for example, he responded, “I don’t want to say what I would do because . . . we need unpredictability.” He continued, “I wouldn’t want them to
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Dear Negotiation Coach: The Case for Backing Down

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QUESTION
I have pushed pretty hard in salary negotiations for a job with a new company. In my last discussion with the HR person, he presented some convincing evidence suggesting that the high figure I tried to justify is off the mark. Given how hard I pushed for the higher salary, I am hesitant to back
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The Right Way to Say I’m Sorry

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On April 6, former Massey Energy CEO Donald Blankenship was sentenced to a year in prison and a $250,000 fine, the maximum punishment allowed, after receiving a misdemeanor conviction for conspiring to flout mine safety rules. In 2010, 29 Massey miners were killed in the Upper Big Branch coal dust explosion in West Virginia, while
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How better tech could protect us from distraction | Tristan Harris

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How often does technology interrupt us from what we really mean to be doing? At work and at play, we spend a startling amount of time distracted by pings and pop-ups -- instead of helping us spend our time well, it often feels like our tech is stealing it away from us. Design thinker Tristan Harris offers thoughtful new ideas for technology that creates more meaningful interaction. He asks: "What does the future of technology look like when you're designing for the deepest human values?"

Customer-centric Marketing: 5 more takeaways on consumer behavior from researchers and strategists [Part II]

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In this part two post, we explore the second set of five key takeaways from the marketing industry’s biggest thought leaders our team as uncovered while preparing for MarketingSherpa Summit 2017. Read on to discover how they can help your team to become truly customer centric.

The birth of virtual reality as an art form | Chris Milk

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Chris Milk uses innovative technologies to make personal, interactive, human stories. In this talk, he traces his relationship to music and art, from the first moment he remembers putting on headphones to his current work creating breakthrough virtual reality projects that transport viewers to a new time and place. VR is the last medium for storytelling, he says, because it closes the gap between audience and storyteller. To illustrate, he brought the TED audience together in the world's largest collective VR experience.

How Mediation Can Help Resolve Pro Sports Disputes

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Worldwide, mediation has become a common means of resolving conflict, ranging from divorce to workplace disputes to broken contracts. Yet mediation remains an underused tool for resolving disputes in U.S.
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Establishing Trust: a Crucial Pillar in Building Customer Experience

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Communication: We know that in order to build trust with another person there must be good, two-way communication. It’s central to our existence as human beings, yet we struggle with it every day. Multiply that struggle by the number of people in your organization, and you can begin to see just how essential communication is ... Read more

This scientist makes ears out of apples | Andrew Pelling

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Andrew Pelling is a biohacker, and nature is his hardware. His favorite materials are the simplest ones (and oftentimes he finds them in the garbage). Building on the cellulose structure that gives an apple its shape, he "grows" lifelike human ears, pioneering a process that might someday be used to repair body parts safely and cheaply. And he has some even wilder ideas to share ... "What I'm really curious about is if one day it will be possible to repair, rebuild and augment our own bodies with stuff we make in the kitchen," he says.

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