An architect of the "Boston miracle," Rev. Jeffrey Brown started out as a bewildered young pastor watching his Boston neighborhood fall apart around him, as drugs and gang violence took hold of the kids on the streets. The first step to recovery: Listen to those kids, don't just preach to them, and help them reduce violence in their own neighborhoods. It's a powerful talk about listening to make change.

According to Shawna Dahlin, Senior Email Marketing Manager, Microsoft Store, "It is never too soon to start being relevant to your customer." Data and testing are important tactics for marketers to use while they aim to improve their customer's experience. This video features tips from Dahlin for your brand's email sends to be targeted and relevant to consumers

Reduce risk at the bargaining table with these integrative negotiation examples of using effective anchors as first offers in negotiation to define the zone of possible agreement (ZOPA).

In this article drawn from negotiation research three specific conflict resolution skills are examined in a case study of conflict management.

Sales Question: "I’m responsible for generating my own leads. When’s the best time of the day to prospect and make new sales calls?"