Are IT teams losing control of their applications? And how can solution providers use QoE to fix this issue?

Yes. With the movement to cloud, IT has lost some of their ability to dig into issues to fix QoE issues. Even if the app is configured correctly, a network disruption can cause quality issues with a choppy call. In order to diagnose issues, you need to have visibility into both the application and how that application is being accessed.

Most cloud-based services provide limited tools for monitoring the application. The third-party tools that are available focus on the application only – which is one half of the problem. You still have to worry about how users are accessing the application, which requires correlation with the network to identify where a problem is occurring. Implementing a leading solution that monitors and correlates both the application and how users are accessing it is imperative to resolving issues quickly.