What are the two biggest opportunities for solution providers in the QoE space right now? (Part 1)

Service management practice around cloud services.

Providing proper QoE isn’t a singularity – it’s a continuous process. Changes in user, application and network behavior introduce new unknowns that can adversely affect existing services. (For example,) a new bandwidth-intensive application can take away valuable resources from existing critical applications.

Solution providers have the opportunity to build a practice around QoE to continuously monitor and report back on quality of experience for an organization’s critical apps. Routine health checks to detect changes in application behavior represent potential services engagements for added revenue and improved service levels.