What's going on in backup and resiliency that maybe solution providers don’t really know today?

PEGLEY (pictured): Keeping your systems up is good, but if for some reason they're running slow, then you're still not really functioning as a business. I think it's sort of morphed into this business continuity field and there's a lot to it. There's a lot of data to protect, there [are] a lot of real-time databases to protect and [you have] to do it right. It's not a one-time sale, it has to be a continually managed service, and that's quite challenging. That means looking at backup logs so that you do actually know that something is not getting backed up correctly.

I think where we've put a lot of emphasis … is two dimensions: one, in the breadth and sophistication of the offering, and then in terms of the investment, to have people and tools and systems to actually make sure it's all working.