Cloud Knowledge Is Up

Both the IT and business units are growing more aware of the tools they're using and how they compare to other available options, the Trends report said.

"People know a little more about what they're talking about," Robinson told IT Best Of Breed.

Adds Falcon, "There are definitely more pieces in motion, which adds complexity … and requires some additional planning."
Robinson said solution providers "have to make sure that they can speak to exactly which solution they're offering" and think about the services they can offer to help the customer reach its cloud goals.