Be Prepared

DeCamillis said the company has been documenting and improving its crisis management process, which he said he will share with other solution providers, though the company has been instructed to not share anything yet. He said the solution providers in the audience should be prepared for a crisis of this magnitude because, while it may not be something equivalent to an email server of a major party's presidential candidate, they may face a crisis management situation around cybersecurity, a client investigation, or something tied to a high-profile customer. He said some things, like physical security or having a media or crisis plan, could have averted a lot of mistakes along the way.