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7 Tips for Closing the Deal in Negotiations

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“ABC: Always Be Closing.” That’s the sales strategy that actor Alec Baldwin’s character Blake shared in the 1992 film Glengarry Glen Ross as he tried to motivate a group of real estate salesmen. In his verbally abusive, profanity-laced speech, Blake presented a ruthless model of closing a business deal that ignores customers’ needs and cuts
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Negotiation in the News: In Oregon standoff, allies of occupiers broker a resolution

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How can you end a conflict with someone who doesn’t trust you? Consider bringing in someone the other party does trust to mediate the dispute, as the FBI and the occupiers of the Malheur National Wildlife Refuge in Oregon did to promote a peaceful end to their standoff this past February.
Strategic patience
On January 2, an
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Negotiating with the Most Difficult People of All

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Have you ever found yourself negotiating with someone who seemed entirely ruthless and lacking in empathy? From time to time, we may end up in the deeply unsettling position of negotiating with someone who appears to have no concern for us or our outcomes.
People who are antisocial, lack empathy, and habitually engage in impulsive, manipulative,
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Dear Negotiation Coach: Encouraging Honesty

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Question
I work in an industry where false promises from suppliers are fairly common and often difficult to detect. Because we have few suppliers to choose from, there is often little we can do to recoup the losses we incur when one of them fails to live up to its promises—for example, when a supplier misses
The post Dear Negotiation Coach: Encouraging Honesty appeared first on PON - Program on Negotiation at Harvard Law School.

Negotiating the (seemingly) impossible

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At Memorial Sloan Kettering Cancer Center (MSKCC) in New York City, a leading cancer research and treatment institution, doctors often will advise men who are diagnosed with low-risk prostate cancer (and who have certain other characteristics) to follow a course of “active surveillance.” Because such cancers often progress very slowly, the doctors encourage these patients
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Negotiation Research You Can Use: Online auction buyers undervalue products sold by women

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In our last issue, we described research showing that sellers with brown skin get worse deals in eBay auctions than sellers with light skin (results based on photos of sellers holding up items for sale). Now a new study finds a similar bias against products sold by women on eBay.
In their study, Tamar Kricheli-Katz of
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The Importance of Negotiation in Business

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What are the essential ingredients to getting ahead in the workplace? Hard work, communication skills, and a generous dose of luck all play a role, of course. Another key ingredient—one that is often overlooked—is the ability to recognize and capitalize on opportunities to negotiate for your career success.
Why is negotiation important in business? Because
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Win-Win Negotiations: Should You Consider a Deal Sweetener?

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The following question was asked of Andrew Wasynczuk, MBA Class of 1953 and Senior Lecturer of Business Administration Harvard Business School in the Negotiation Briefings monthly “Ask the Negotiation Coach” column:
I run a midsized retail sports-apparel chain located in the southwestern United States. I’ve been searching for a seasoned executive to lead new store expansion
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How to Negotiate in Cross-Cultural Situations

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Figuring out how to negotiate in cross-cultural situations can seem like a daunting endeavor, and for good reason. Negotiating across the cultural divide adds an entire dimension to any negotiation, introducing language barriers, differences in body language and dress, and alternative ways of expressing pleasure or displeasure with the elements of a deal. As a
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