Articles from Best Sales (trending on the web)

What Kind Of Customer Experience Are Millennials (Gen-Y) Looking For?

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What kind of customer experience (CX) are millennials (Gen-Y) looking for? Millennial customer service thoughts from Barak Eilam, CEO of NICE Systems, Corey Gale, Director of Marketing for Micros (just acquired by Oracle), and our author, a customer experience consultant.

Collecting Customer Data: The Trust Exchange ~via @InsideCXM

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  Big Data. Big Brother. The NSA debacle. People in the United States are feeling vulnerable. And with all the publicity surrounding online security hacks and stolen account numbers (not to mention all-out identity theft), is it any wonder that consumers are leery of giving brands their personal information? Today’s customers are very protective of […]

The Absolute Worst Question To Ask: How Can I Help You?

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For the past couple years, I’ve followed one rule that I thought would help me break down barriers and build strong relationships more quickly.
Before I got off any call, I would always ask people how I could help them. In my mind, it was simple. I like building relationships that are meaningful — not just transactional — and some of the most valuable partnerships and client opportunities have materialized because I helped someone and formed a trusting relationship.

A Case Study in Selling via Email

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Email is the new phone in today’s sales world. It’s currently one of the most effective online customer acquisition tools according to this post from Wired – ranking just behind organic search and paid advertising, but ahead of social media channels like Facebook and Twitter.
There’s just one problem with the way many businesses have begun to view and deploy email as a sales tool – they’re executing campaigns without first understanding how their current sales process can be optimized for the clients’ buying process in that environment.  

17 Best Practices of Top Performing Sales People

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Many people wonder what separates a top performing sales person from the rest of the pack. In most cases, it's because they apply a number of best practices in their daily routine. Here are 17 best practices of top performing sales people.
1. They set HIGH TARGETS and goals. Top performers don't wait for their manager to issue an annual or quarterly quota. They set their own goals that are usually more ambitious than the corporate targets.

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