7 Tips For Maintaining Strong Customer Relationships

Submitted by Kathy Kim on June 9, 2014, 10:31 am EDT

A marketing and communications expert offers advice on how to build strong customer relationships, meet their every need and keep them coming back for more.

10 Traits Of Highly Successful Entrepreneurs

Submitted by Heather Clancy on June 5, 2014, 8:00 am EDT

What makes some startups or independent ventures perform better than the average? Ongoing research from Gallup identifies 10 traits of successful entrepreneurs, behaviors you might want to channel.

Cloud Evolution: A Journey Together

Submitted by Edison Peres on June 4, 2014, 9:29 am EDT

As Cisco celebrated 25 years of Cisco Live this year in San Francisco, customers and partners are embracing the opportunities around the Internet of Everything like never before. Both groups are looking for Cisco to help them realize the benefits and manage the transition as well.

IT Lessons Learned From The Top Of Mount Everest

Submitted by Tom Spring on June 3, 2014, 4:25 pm EDT

Alan Hobson imparts lessons learned while climbing Mount Everest

Mountaineer and cancer survivor Alan Hobson takes lessons learned from his three attempts to climb Mount Everest and uses them to inspire business entrepreneurs.

Does Your Culture Support Gender Diversity?

Submitted by Heather Clancy on June 2, 2014, 10:00 am EDT

Google last week spurred a conversation about diversity in the workplace when it revealed statistics on the diversity of its own employees and lamented that the mix of men to women and whites to ethnic minorities is not as balanced as the company would like.

Tape vs. Business Continuity

Submitted by The Datto Node on May 30, 2014, 1:36 pm EDT

It’s time to decide. You’re well aware of the dangers lurking around your clients’ data and systems—human error, server failure, power outage, malware, or even a natural disaster—and the potential for costly downtime that they bring. It’s time to decide. Do you trust your clients’ businesses to tape or would both be more comfortable with a robust hybrid cloud-based Business Continuity solution?

Make Your Innovation Budget Go Farther

Submitted by Heather Clancy on May 27, 2014, 3:30 pm EDT

It isn't enough to throw money at research and development. New McKinsey research points to effective strategies for choosing R&D initiatives that have the best chances for success.

Never Fired A Customer? Maybe You Should

Submitted by Heather Clancy on May 23, 2014, 1:45 pm EDT

Not every customer is a good customer. Here's a look at three approaches to identifying customers that aren't a right fit, with strategies for how to tactfully fire customers that aren't worth the effort.

Battle-tested Strategies For Retaining Top Talent

Submitted by Joseph Tsidulko on May 22, 2014, 3:38 pm EDT

Hugh Sazegar co-founded Techcess Group, a Houston-based managed services provider that targets small and medium-sized businesses, about a decade ago.

The company thrived, but after three years in business, Sazegar faced a challenge: how was he to retain his best and brightest employees when large firms looking to fill their in-house IT departments were luring them away with salaries 30 percent higher than he could pay?

How To Sell More Managed Services

Submitted by Tan Ansari on May 20, 2014, 11:09 am EDT

Here are the top two questions N-able continues to see as reoccuring themes from our webinars and roadshows: 1. How do i sell my managed services to new customers? 2. How do I get more business from my existing customers.

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