Vendor Support Challenges

When asked about growing pains behind managed services and cloud-based solutions, up to 30 percent of survey respondents said they're challenged with vendor support.

“This is a complex issue and no one has a perfect answer,” said Waldo. “We’ve been seeing larger vendors like Microsoft evolve in this space – and while it wasn’t perfect by any amount – they rolled out their [cloud solution provider] pricing solution, giving partners enough to provide… support.”

Partner Takeaway: Partners need to be open and transparent about what specific resources they need from vendors, along with support and training for building a portfolio of cloud-based services solutions.