5 Tips For MSPs On Launching New Client Engagements

Keep An Eye On The Future

Being aligned on goals and expectations – and maintaining that alignment – could bode well for a sustained engagement.

"Our onboarding process is as much about reaching alignment with the client’s business goals and ensuring that we have a shared set of expectations," said Brian Hanify, vice president of sales and marketing at Akuity Technologies, of Auburn, Mass., in an email to ITBestOfBreed. "That is far more critical to the good start of a partnership than the technical side."

Once Akuity reaches consensus on business goals, it moves ahead with getting aligned on the technology side, and "ensure that their technology is in alignment with their business goals and that they have an influential resource … to guide them through future planning," Hanify said.