9. Walls Separating PSA, RMM Tools Have Come Tumbling Down

The divide between professional services automation (PSA) and remote monitoring and management (RMM) has been obliterated by two leading industry players that wanted to create a more comprehensive tool. 

ConnectWise said in November that it has brought its PSA, RMM, quote and propose, and remote desktop capabilities into a single user interface. This will provide MSPs with a more consistent experience, reduce the number of clicks needed to navigate between functions, and ensure the same keys carry out the same function in every program. 

Autotask in April unveiled a unified IT business management platform that combines PSA and RMM capabilities to provide real-time asset management and consolidated analytics for devices and services. The vendor said its unified platform delivers real-time, bi-directional synchronization and reporting for improved efficiency and business insight.