Q&A With Marco's Jeff Gau: How Millennials And Boomers Bring In Sales

What are the things that are inherent to millennials? Or, put another way, what works more easily for them when it comes to selling?

I think that what works easier for them is that, first of all, [when] a millennial enters the Marco organization, they're really using the technology the way [it's supposed to be used] today, whether that’s the tools they use, the resources they have [such as CRM software]. They only know it one way. You can work remotely. You can be mobile. They didn’t transition from anything. That’s just the way it is. And I think we forget that sometimes.

They're really good users of the technology. They're used to live chat. They're used to all of these tools that we're trying to get people to use today. Nobody said they couldn't do it that way.