A Solution Provider's 'Silver Lining' In Shift To Cloud
Submitted by Gina Narcisi on
Do you have the same cloud consultancy practice around your contact center offerings?
Yes. From a customer-engagement perspective with Interactive Intelligence; it was first with their CaaS offering and now it's (the provider's) multi-tenant PureCloud offering. We felt our cloud practice around Microsoft really prepared us when driving into the Interactive Intelligence cloud strategy.