With all that goes into digital transformations, where do you see solution providers adding the most value for customers in their digital transformation journeys?

Digital transformation is achieved through the application of a whole host of new methodologies, new platforms and new software capabilities. … Companies will need new skills. The old skills will not carry them forward, the old paradigms will not carry them forward, and the old frameworks of thinking will not carry them forward. So, therefore, the question is: How quickly can they make those kinds of changes? And over the years … [for] any new set of technologies that has entered the marketplace [and] that has been disruptive, the earliest success has always been with a services provider that can bring that expertise to them, either in the form of a software-as-a -service platform or in the form of access to new skills and new knowledge and new frameworks.

Companies that are fully intent on "I will do it on my own" will need to begin that journey and will go through what the service-provider industry has already accomplished.