Leader: Cognizant

New Jersey-based Cognizant pulls big market share in the IT outsourcing and managed workplace services space and is solidly in the quadrant's Leader category. Cognizant delivers service desk services through 85 agents in North America and nearly 11,000 agents in offshore locations. The company provides on-site desktop services through 1,060 technicians. Cognizant supports approximately 4 million service desk users, 18 million contacts and 1 million desktop users in North America, Gartner said.