New Gartner Quadrant: Managed Workplace Services, And Here's Who Made It
Submitted by Matt Brown on
HCL Technologies
Strengths: Empowers users in workplace transformation; sophisticated consulting abilities; strong growth in the North America market; extensive services catalog; addresses issues beyond contractual responsibility.
Cautions: Must turn investments in automation and proactive support into strategies for providing cost-competitive services; still focused primarily on traditional services; may not be as proactive or innovative as some clients would like.