3. Be Methodical

Even though having an ITSM strategy is important, it doesn't have to be implemented overnight, Logicalis said. In fact, it may even be more beneficial to take it slow, Logicalis said, because as each piece is put in place, short-term pain points can emerge and reveal what the long-term strategy needs to be. However, Alley said that even as short-term problems are addressed, is it important to keep that long-term vision in the back of your mind with every decision.

"The point about doing it right is making the decisions today that you have to make to address pain points but make the decisions with the end goal, the strategy in mind so you're leaving all the doors open in the future to grow into. Don’t make a short-term decision that's going to restrict your ability to make your goals in the future," Alley said.