Watch What’s Going On

In the words of the late baseball Hall of Famer and sometimes philosopher Yogi Berra, “You can observe a lot just by watching.”

“If you aren’t doing regular business reviews and keeping a close eye on the client environments, shadow IT can become a virus that is difficult to cure,” says Johnson, of Untangled Solutions. “Caught early on, it is an opportunity to continue to show the value you bring as their outsourced IT service provider.”

Indeed, as Logicalis Group CEO Mark Rogers pointed out in a statement in November 2015, the power of the business units in decision making – if unchecked by the IT organization – has “serious implications” for IT governance.