Challenge 1: Charging Clients

MSPs bill their customers by invoicing them based on chargebacks. Cloud vendors charge MSPs, who in turn need to perform chargebacks based on the specific usage that is allocated to each of their clients. Moreover, MSPs need to keep track of their own service charges. In order to achieve all of this without losing control, MSPs need to have a single-pane-of-glass view that includes their clients’ cloud usage and additional service charges.