10 Ways Solution Providers Keep Customers Satisfied
Submitted by Lindsey O'Donnell on
2. Be Proactive About Helping Customers
A solution provider’s relationship with its customers should not be based solely on responsiveness to the client’s support and technology needs: Resellers need to be proactive.
As one example, Falcon stressed that Cumulus Global proactively identifies ways customers can save money as cloud service pricing changes.