10 Ways Solution Providers Keep Customers Satisfied

8. Talk To Customers—About Their Own Business

Allen Falcon, CEO of Cumulus Global, a Westborough, Mass.-based cloud solutions provider, stressed that his company periodically reaches out to customers to learn about changes in their businesses.

Talking to customers about changes, challenges and trends in their own businesses ensures customer satisfaction in two ways: It builds trust with the client and allows the solution provider to identify unique future opportunities or challenges the customer may face, Falcon said.