Focused Training

Datapipe – No. 105 on CRN's Solution Provider 500 – has a "very tight engagement" with cloud vendor Equinix, which focuses its training for Datapipe employees around its offerings, according to Richard Dolan, senior vice president of marketing for Datapipe, a data center services provider based in Jersey City, N.J.

It's high-level training such as that that helps Datapipe, "particularly given the velocity of changes that these cloud platforms are going through," added David Lucky, Datapipe's director of product management.

"The ability to do that training on a customized basis so that we're aware and able to help our customers realize the benefits of these new features" is important, "so it's not just a one-and-done kind of training approach," he added.

For Goodman, at BlueBridge, the best possible training brings in people from sales, technical and customer service to know everything possible about the vendor's offering.