8 Things IT Customers Want From Their Providers

It's a rare opportunity when a solution-provider partner can get a behind-the-scenes look at what customers want, and don't want. But top providers got that chance at this week’s Best of Breed Conference, hosted by CRN parent The Channel Company in Orlando, Fla., with IT managers from leading organizations sharing their biggest partner pet peeves and the kinds of relationships that keep them coming back for more.

Here are eight partner “sins” and “wins” from a 45-minute-long panel discussion.