What Should Service Providers Do?

Gartner says service providers should continuously examine how the four forces – and emerging forces –are shaping growth opportunities. In addition, they should watch for signals of marketplace and competitive changes that require a response and can open new doors.

Also, service providers should decide if they will build their businesses, acquire others, or partner with other service providers to deliver solutions.

In addition, Gartner says, being agile in all aspects of business – strategy setting, market demand, and client relationships – can help service providers be more responsive.