Meeting the Digital Challenge

Technology industry watchers have been using the phrase "digital transformation" on many occasions recently as a way to describe how businesses need to deploy technology to sharpen their focus on customers, and to exhort IT executives to meet that challenge.

Businesses have become "obsessed" with focusing on customers, Forrester analyst Bobby Cameron told last month's Best Of Breed Conference, hosted by IT Best Of Breed's parent, The Channel Company.

A month earlier, Gartner analyst Mike Cisek cited the enablement of a digital workplace as one of five IT trends driving mid-market companies.

In research released this week, The Hackett Group offered the following three "imperatives" for corporate IT organizations. They're detailed in the next three slides, with our take on how each can impact solution providers.