Seek First To Understand And Then To Be Understood

The role of IT is to enable business outcomes. Thus, the first thing is for IT to understand what the business objectives are for a project, and then to understand the specific business requirements. Technology comes much later – and there the task of IT is to have the business understand exactly what they will be getting, how it will function and what the limitations are. Establish this to-and-fro and you have the basis for fruitful collaboration and results.