Samsung Electronics America

Greg Taylor

VP, Sales

Earlier this year we faced a challenge with a major install. One of our channel partners sold and installed commercial displays in a new high-rise building. There were over 400 displays onsite and without notice, a flicker would occur sporadically on random displays. The client was becoming impatient as the building was nearing grand-opening.

I became involved, supported the partner and directly interfaced with the end-customer. We gathered engineering resources from all of the vendors to isolate the problem. There were ongoing update calls with various teams and as a result we isolated the problem and they opened on time.