CafeX Live Assist for Dynamics 365
During Inspire 2017, CafeX showcased Live Assist, which provides tools and support solutions for Dynamics 365. The omnichannel offering was co-developed by CafeX and Microsoft. Live Assist enables personalized live assistance for Dynamics 365, the combined CRM/ERP from Microsoft, with options for assistance both from within a website and apps. Chat, co-browsing and video assistance are offered as part of Live Assist.