5 Most Popular Methodologies for IT Support Centers

Support centers are always looking for ways to become more productive and efficient, and have embraced methodologies, processes and frameworks popularized everywhere from General Electric to Toyota to Oracle to do that.

To figure out which methodology is the most popular, the Help Desk Institute (HDI) surveyed 803 technical professionals in more than 30 vertical industries, as well as more than 250 outsourced support centers.

The most popular methodology today is almost twice as widely used as the second most popular, HDI found, but going forward, more organizations are planning to adopt the second and third most popular methodologies than today's top dog.

Read on to discover which methodologies have been most widely embraced within the support center.