How To Keep The Customer Happy

For solution providers and managed service providers that deal directly with sales and accounts, customer satisfaction is just about everything.

According to a survey by Fort Lauderdale, Fla.-based MSP JDL Technologies, the availability of 24/7 support ranks as the single most important factor when it comes to selecting a MSP, with the MSP’s reputation ranking second. But beyond these two factors, what are solution providers and MSPs doing to keep their customers happy?

Following are 10 business strategies solution providers have implemented to keep their customers coming back.