The basics and essence of customer service are to a large extent timeless. However, one of these timeless principles is "know your customers"--and customers are changing all the time. Here are ten trends in customers and their expectations for customer service and the customer experience that are increasing in intensity.

The basics and essence of customer service are to a large extent timeless. However, one of these timeless principles is "know your customers"--and customers are changing all the time. Here are ten trends in customers and their expectations for customer service and the customer experience that are increasing in intensity.

The basics and essence of customer service are to a large extent timeless. However, one of these timeless principles is "know your customers"--and customers are changing all the time. Here are ten trends in customers and their expectations for customer service and the customer experience that are increasing in intensity.

Have you ever thought about the way you think?  How do thoughts just pop into your head? How do you create an idea?
Most people take thinking for granted, or at least never look beyond the surface of what makes it happen. What are the triggers for your thoughts? Are you a reactive thinker or an original thinker? That's an interesting thought all by itself.
You watch the news, and you have thoughts about it – that's reactive. When an idea about something you've been working on enters your mind – that’s proactive.