The basics and essence of customer service are to a large extent timeless. However, one of these timeless principles is "know your customers"--and customers are changing all the time. Here are ten trends in customers and their expectations for customer service and the customer experience that are increasing in intensity.

The basics and essence of customer service are to a large extent timeless. However, one of these timeless principles is "know your customers"--and customers are changing all the time. Here are ten trends in customers and their expectations for customer service and the customer experience that are increasing in intensity.

The basics and essence of customer service are to a large extent timeless. However, one of these timeless principles is "know your customers"--and customers are changing all the time. Here are ten trends in customers and their expectations for customer service and the customer experience that are increasing in intensity.

The basics and essence of customer service are to a large extent timeless. However, one of these timeless principles is "know your customers"--and customers are changing all the time. Here are ten trends in customers and their expectations for customer service and the customer experience that are increasing in intensity.