How Comm Solutions Finds And Keeps Top Employees

William Buckalew of Comm Solutions
William Buckalew of Comm Solutions

Keeping your IT employees happy at one place for years is a difficult task for solution providers. Discovering and recruiting those valuable, top employee is another obstacle altogether.

William Buckalew, COO for Comm Solutions, a Malvern, Pa.-based end to end technology solution provider and premier Cisco and Brocade partner, believes his company has found a solution to finding and keeping the best employees. It all starts by looking outside the box.

"Some of our best employees don't come with IT backgrounds," said Buckalew. "Heck, we have one of our guys that was a short order cook before he became a Iptel specialist – it was many, many years ago, but it just goes to show that everybody comes from different places."

Buckalew supervises operations, engineering and the internal sales staff, as well as being responsible for client training and the professional services department. Finding smart and energetic people from different backgrounds that want to make a serious contribution is what Comm Solutions constantly seeks.

"A perfect employee for us is someone who may be undervalued at their current location with a broad set of experiences that’s looking to make a contribution," said Buckalew, who is a former U.S. Marine. "If an employee is a glass of water, we try to fill them up. We try to align our interests with them and we really have very little turnover because of that."

Although he couldn't give exact numbers, he said their turnover rate is in the single digits.

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